Claimlane
Claimlane is a system designed to automate and accelerate the process of submitting returns. Customer satisfaction increases, while the workload for retailers and suppliers is reduced.
In one flow multiple retailers and suppliers can be involved. Claimlane provides insights on quality standards, and helps to identify potential manufacturing defects.
Through self-service functionality customers can easily submit and document complaints. Claimlane serves customer service teams’ need to automate tasks and deliver fast accurate resolutions.
The app resembles a clean cut and neutral platform, as its user interface should not compete with the various fashion brands that are present in it.
Through self-service functionality customers can easily submit and document complaints. Claimlane serves customer service teams’ need to automate tasks and deliver fast accurate resolutions.
The app resembles a clean cut and neutral platform, as its user interface should not compete with the various fashion brands that are present in it.
The app resembles a clean cut and neutral platform, as its user interface should not compete with the various fashion brands that are present in it.
The workflow is represented in a streamlined user journey between customer and retailer, allowing to forward complaints directly to individual suppliers.
Claimlane’s goal is to gain full control of the claims process, minimize errors, and significantly reduce time spend on each complaint.
