HqO – Office App

HqO’s Office App provides landlords and tenants with a digital platform to build future-proof and people-focused work environments.

For convenient and efficient building managment the application unites a comprehensive set of custom built functionalities and integrations.  

Office employees of any professional background are the app’s user personas, who can use this application to configure their work place, organise their day, sync with their colleagues – and more.













For Office App a comprehensive design system was built with attention to detail, including sets of diverse components, as well as fine elements such as custom iconography.

The design system constantly evolves as new functions are added, but it also provides consistency in the product’s framework, ensuring unison with existing conventions.























Office App consists of convenient as well as insightful features, aiming to improve the user’s day in the office. Given the new standards of hybrid work, users have different needs.

While employees are enabled to plan ahead, book rooms or desks, suiting their preferences, landlords get the opportunity to get a digital building profile about usage and occupancy.












Florian Intercom System

During a Mass Casualty Incident, an array of protocols is activated as the exchange of information becomes essential for people’s health.

However, incidents such as the Love Parade Stampede, or the Grenfell Tower Fire reveal that Emergency Medical Services lack behind today’s technological standard.

Florian Intercom System bundles the flow of information, by digitising the triage, and coordinating multiple relief forces. 








At the starting point of this app’s UI design stands the documentation on a 1974 car accident, containing a news article, a schematic drawing, and a medical report.

Whereas, the news articles renders a tragedy, that left six children and two adults dead, report and drawing assemble a sober testimony through clear and medical observation. This analytical precision is key to the app’s usability. 










To understand the dire technological gap in the emergency medical services’ communication systems today, the Duisburg Love Parade Stampede serves as a case study.

The stampede left 21 people dead from suffocation, and 500 more injured, as people tried entering the festival through a narrow tunnel. 

Faulty communication led to a slow and deficient emergency response, demonstrating the need for a digital product, that channels patients‘ registering and monitoring in real-time.














At the core of every emergency response sits the Triage, the allocation of treatment according to a system of priorities. This app’s primary goal is creating a digital representation of the cause of events, and documenting all processes during triage.














Through investigating the course of events, the relief forces’ plan of action is localised, and their procedures visualised. As the users’ environment, and the scope of application become apparent – design and functionality are developed accordingly.












Users are physicians, paramedics, or firefighters. Their patients’ treatment from triage to hospitalisation renders the user journey.

Besides tasks evolving around the triage, Florian Intercom System can also help with communication between users, and provides data to train relief forces for future incidents.   



















Claimlane

Claimlane is a system designed to automate and accelerate the process of submitting returns. Customer satisfaction increases, while the workload for retailers and suppliers is reduced.

In one flow multiple retailers and suppliers can be involved. Claimlane provides insights on quality standards, and helps to identify potential manufacturing defects.















Through self-service functionality customers can easily submit and document complaints. Claimlane serves customer service teams’ need to automate tasks and deliver fast accurate resolutions.

The app resembles a clean cut and neutral platform, as its user interface should not compete with the various fashion brands that are present in it. 


















The workflow is represented in a streamlined user journey between customer and retailer, allowing to forward complaints directly to individual suppliers.

Claimlane’s goal is to gain full control of the claims process, minimize errors, and significantly reduce time spend on each complaint.













NU.nl – Annotators

Today, news agencies that used to report on complex controversies, often end up in bitter debates regarding their framing, rather than the facts. Feverish concern for truth disables authors and readers to agree on what is correct.

To prevent the two sides from drifting apart NU.nl formed a community of knowledgeable annotators who use a transparent tool that promotes sensible annotations rather than opinionated comments. 





Amsterdam, NL